Conference Services Coordinator

Reports to: Executive Director of Operations
Position Type: Full-time, 12-month, non-exempt
Salary Range: $27.00 – $30.00 / hour
Deadline: Open until filled

Position Overview:

The Conference Services Coordinator plays a vital role in enhancing the Menlo College campus experience while supporting revenue generation through campus facility rentals. This position involves planning and coordinating events with and for Menlo College students, faculty, and staff, as well as external constituencies. Additionally, the role includes serving as the lead for the summer internship housing program. The ideal candidate will have a strong background in customer service and administration, excellent organizational and communication skills, exceptional team-building skills, and a drive to innovate to implement efficient, effective processes.

Key Responsibilities

Event Coordination:

• Collaborate with Menlo College students, faculty, and staff to plan and execute on-campus events.
• Coordinate with internal departments such as security, parking, dining, IT, housing, and facilities to meet event-specific requirements.
• Ensure event spaces are properly cleaned, maintained, and repaired in collaboration with the facilities team.
• Oversee campus signage production, display, and storage.
• Maintain an inventory of event equipment and supplies for use by both internal and external clients.
• Manage bookings for athletic facility rentals and short-term classroom, auditorium, and event space rentals.
• Collaborate with the Executive Director of Operations to assist with larger off- campus event rentals.
• Facilitate events hosted by the President’s Office to ensure seamless execution.

Staff Supervision and Development:

• Recruit, train, and supervise student workers, ensuring excellent service and operational support for all events.
• Develop and implement a comprehensive training program to enhance the skills and efficiency of the student workforce.
• Create and manage a pilot volunteer program, allowing students to earn SERV hours by assisting with campus events.

Summer Programs:

• Act as the Summer Programs Manager, leading a team of student workers in managing conference logistics, including linens, keys, signage, classrooms, dining, and event setup and teardown.
• Serve as the primary point of contact for residents participating in the internship housing program, accommodating approximately 300 individuals during the summer of 2025.

Marketing and Branding:

• Create, manage, and grow social media accounts for Menlo College Conference Services.
• Identify and implement branding opportunities to promote conference services both internally and externally.

Financial Administration:

• Oversee payment processing and financial tracking for all conference services activities.

Other duties as assigned.

Qualifications

• Bachelor’s degree.
• Successful experience building, managing, and developing teams.
• Highly motivated self-starter capable of prioritizing tasks and working independently.
• Exceptional attention to detail, with strong written and verbal communication skills.
• Outstanding customer service abilities
• Proficiency in Microsoft Office Suite, with the ability to quickly learn and teach new technologies.
• Demonstrated cultural competence and ability to work effectively with diverse populations.
• Personal integrity, emotional intelligence, and a sense of humor.
• A commitment to the mission and values of Menlo College.