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Employment Opportunities > Student Success Coordinator

Student Success Coordinator

Reports to:Associate Director for Transfer Student Success

Position Type:Half-time position (20 hours / week), not eligible for full benefits

Compensation:$33 / hour. This half-time position is funded by a federal grant

Position Summary

The half-time Student Success Coordinator recruits, trains, and supervises Peer Student Success Coaches and provides general support to the Student Success Network. The Coordinator helps manage virtual and physical traffic in the Student Success Center. The Coordinator partners with Academic Affairs, Internships & Career Services, Academic Support Services, International Student Services, Financial Aid, and Admissions to ensure that Peer Student Success Coaches can effectively support a holistic student success model.

Key Responsibilities

  • Recruit, hire, supervise, and mentor Peer Student Success Coaches (PSSC).
  • Optimize and maintain PSSC schedule to support the needs of students and the Student Success Network. Ensure that student worker hours align with the budget, and approve payroll time cards for PSSCs.
  • Coordinate and provide ongoing training and feedback to PSSCs.
  • Collaborate with Admissions, Financial Aid, and Student Affairs to ensure the successful onboarding of new students, using a holistic approach.
  • Manage intake and support or make appropriate referrals so that students can successfully register for courses, understand and accept financial aid, settle their student account balances, receive career guidance, or resolve barriers to student success.
  • Create and facilitate events to support specific student populations (e.g., transfer students, commuter students).
  • Create and maintain a student-centric, welcoming environment in the Student Success Center.
  • Complete special projects for the Associate Director of Transfer Student Success, the Executive Director of Advising & Retention, and the Director of Financial Aid.
  • Other duties as assigned.

Required Qualifications

  • Bachelor’s degree in psychology, business or related field.
  • Minimum one year of experience supporting student success in a high school or college setting.
  • Strong organizational skills and the ability to identify priorities.
  • Excellent communication, organizational, and interpersonal skills, including active listening, public speaking, and team building.
  • Proficiency with technology, including student information systems, social media, and office software.
  • Ability to work evenings and weekends as required to support student events and programs.
  • Must be eligible to access Department of Education and Federal Student Aid websites and databases.

About Menlo College

Menlo College is a diverse and tight-knit community of exceptional, involved people. Our mission is to: “…ignite potential and educate students to make meaningful contributions in the innovation economy.” We attract students from all over the world who are committed to learning, playing intercollegiate sports, starting and leading organizations, and making an impact in their communities.

For the 12th straight year, Menlo College was named to The Princeton Review “2021 Best Colleges,” a recognition given to only 12% of all colleges and universities in the U.S. In 2020, Menlo College was also ranked #11 in Money for Best U.S. Business Colleges. Menlo College is designated as both a Hispanic-Serving Institution (HSI) and an Asian American Native American Pacific Islander-Serving Institution (AANAPISI). 

Our campus is located 30 miles south of San Francisco, in Silicon Valley – one of the world’s most entrepreneurial and innovative locations. Silicon Valley is renowned as an innovation incubator with exceptional opportunities for experience-based learning. 

Application Process

Interested and qualified candidates should submit a resume and cover letter via email to:
hr@menlo.edu

  • Menlo College is committed to a firm policy of equal employment opportunity
  • All prospective Menlo College employees are required to satisfy a criminal background check
  • All employees that operate a motor vehicle on behalf of Menlo College must be cleared annually using Department of Motor Vehicle records

www.menlo.edu