Don Peppers is the single most widely read LinkedIn Influencer on the topic of “customer experience,” with over 325,000 followers. Founding partner of Peppers & Rogers Group, a globally recognized management consulting firm specializing in customer-facing business issues, over the last 30 years he has delivered keynote speeches and executive-level workshops in more than 60 countries on 6 continents.
With business partner Dr. Martha Rogers, Peppers has authored or co-authored eleven different business books, collectively selling over a million copies in 18 languages, including his and Rogers’ premier work, international best-seller The One to One Future: Building Relationships One Customer at a Time (Doubleday, 1993). He now teaches at Menlo College using the most recent textbook he and Rogers wrote, Managing Customer Experience and Relationships: A Strategic Framework (Wiley, 2022).
Fun fact: With a 1972 B.S. in “astronautical engineering” from the U.S. Air Force Academy (where he was the class valedictorian), Peppers may be the only actual rocket scientist to have become a marketing guru.
